Reliable information that helps you make data-driven decisions Things may still go wrong once in a while - oftentimes, that’s inevitable - but you’ll be able to scale your business without becoming overwhelmed. More automation and synchronicity means less human error. That’s why it’s so important to have a streamlined order management system in place. Wrong products, wrong addresses, delayed shipments… these can damage the reputation of a growing ecommerce business. It’s only human to start making mistakes when you are dealing with this high volume of orders and level of complexity. Meanwhile, customers are bombarding you with messages inquiring about their order status, complaining about delivery times, and asking for refunds.
Orders are coming in 24/7 from all over the world through multiple channels. Now imagine that your business takes off. You simply pick the right product, package it well, print the shipping label, and send it off. It’s easy to avoid fulfillment mistakes when you’re only shipping a few orders a day. This helps ensure that businesses like FLEO don’t run out of products, keeping the business profitable and customers happy.
“It’s really easy to create new SKUs and restock existing ones using ShipBob’s technology, which is especially important with high inventory turnover,” confirms co-founder Carl Protsch. Online apparel company FLEO Shorts, for instance, will send new inventory to ShipBob weekly:
THE FLOW EXPERIENCE REFERS TO MGMT SOFTWARE
ShipBob’s order and inventory management software allows merchants to clearly see seasonal trends in inventory levels so that they know whether to prepare for a decline or an increase in sales. Under-stock and you risk making customers wait, splitting shipments, or losing easy sales entirely from customers who were ready to buy now but will probably end up giving that money to your competitor instead. Overstock and you’re sinking cash you can’t afford on unused products collecting dust before they hopefully sell one day. Keep from overstocking and under-stockingĪ high inventory turnover ratio can be a good thing as long as you’re not over or under-stocking. Here are just a few of the problems solved by accurate order management. Taking the time to implement order management processes and systems can seem like extra red tape when you’re bootstrapping business processes with a small team.īut as you grow your business, you may fall behind trying to fulfill every single order on your own. Why your business needs accurate order management
THE FLOW EXPERIENCE REFERS TO MGMT MANUAL
Order processing can range from manual processes (handwritten on an order log sheet) to highly technological and data-driven processes (through online orders and automated order processing software) depending on the operation. Steps in order processing include picking, sorting, tracking and shipping. This is a key element of retail order fulfillment, where reliability and accuracy lead to customer satisfaction. Order processing is the process or workflow from order placement to delivery. In short, an order management system organizes and automates everything that needs to happen to get customers what they ordered on time and in good condition. That means you can track the entire journey of a customer order, from the “Buy” button to delivery - and even returns. This can help automate the flow of sales order information to every piece of the retail supply chain. Some systems offer a two-way sync that makes sure order information is passed between your order management system and your ecommerce platform while providing you with visibility into the entire process. When scaling your business, it’s important to automate and streamline this process - otherwise, you’ll eventually be overwhelmed by the sheer number of orders coming in.Īn order management system gives you a one-stop-shop to view and manage all customer orders in one place. The order management process begins when an order is placed, and ends when the customer receives their package. Order management refers to the process of receiving, tracking, and fulfilling customer orders. Potential obstacles can arise, as sales grow, channels multiply, products are added to your inventory, and your customer base expands.Īn order management system can help remove bottlenecks for you as your ecommerce store grows. This might not seem too hard when you have a brand new business: A few orders come in each day, and you can quickly (and cheaply) fulfill them yourself. New orders are placed on your ecommerce platform, then whoever is storing your inventory has to select, package, and ship the right products to the right place. Once a customer clicks the “Buy” button, their order’s journey begins.
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